Massage Therapy Policies

• Please aim to arrive 5 minutes before your appointment. If you arrive late your treatment may be shortened to accommodate subsequent bookings.

• A pre-treatment consultation will be had to determine what you would like to achieve from the session and to discuss any muscle complaints or problematic areas requiring more attention.

• Please turn off your mobile phone for the duration of your treatment.

• Face masks are no longer a requirement but you are welcome to wear one yourself or request that your therapist wears one if it would make you feel more comfortable.

• The treatment room and couch will be cleaned and sanitised between appointments.

• The massage therapist or client can end the session at any time for any reason.

• If you feel pain or discomfort at any point during your massage, please inform your therapist so that techniques or pressure can be adjusted to your comfort level.

• Your modesty is protected at all times. You will be draped and at no point will genitalia or breast tissue be exposed.

• Inaproppriate behaviour will not be tolerated and may be prosecuted to the full extent of the law. The treatment session will be ended if the client engages in any inappropriate behaviour including but not limited to illicit or sexually suggestive remarks, sexual advances, drug use, excessive drinking and/or other inapporopriate behaviour.

• All client consultation forms and personal client data will be held securely in compliance with all applicable data protection laws. We will not share your information with anyone else. Please see our Privacy Policy or contact us via email for more information.

• If payment has not been made at the time of booking, either cash or card payment can be accepted at your appointment.

Cancellation Policy

• By booking a treatment at Muscle Maintenance Massage you are agreeing to our cancellation policy: 48 hours notice is required when cancelling an appointment. If you cancel within this time, you will be charged 90% of the service fee. However, if the slot is filled by another client, you will not be charged the fee. This policy is in place to protect the business against loss of earnings at short notice. To cancel or ammend a booking, please email musclemaintenanceportobello@gmail.com or call/message us via the information provided on the CONTACT page.

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• Late arrival: If you arrive late, your treatment may be shortened to accommodate subsequent bookings. Upon late arrival, you will be responsible for payment of the full service scheduled. Please aim to arrive 5 minutes before your treatment.

Sickness Policy

Please reschedule your appointment as soon as you are aware of an infectious or contagious condition. If you arrive for your appointment with the following symptoms, you will kindly be asked to reschedule your treatment.

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Fever or chills
Vomiting or diarrhea 
Contagious skin disorders
Sore throat or cough
Other symptoms of covid or influenza (flu)

Please note: If you are cancelling your appointment within the 24 hour notice period due to illness, the cancellation fee may be waived. It is not advised to have massage therapy if feeling unwell, therefore it will be more beneficial for both therapist and client if you return when you are feeling better.

Booking and Payment

Upon booking you will receive a confirmation email with your appointment details and a link to our Client Intake Form. Please fill this out at your earliest convenience and return it by pressing the 'Submit' button at the bottom of the form. It is the client's responsibility to provide complete and accurate information. Failure to do so may result in cancellation of your booking or an inability of the therapist to provide the treatment as requested. A member of the team will be available through email or messaging if you have any questions about this.

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You will also receive a reminder email 24 hours before your appointment and a courtesy email a few days after your treatment where you will be able to book should you wish to do so. If you have opted out of our mailing list, you will not receive any more information from us beyond the thank you email unless you choose to book in again. 

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When booking you can choose to pay online using the Wix website payment system or you can opt to 'Pay in Person'. Either card or cash will be accepted at your appointment. If paying with cash, please bring the correct amount as it may not be possible for us to give change because we do not keep money on the premises.

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If you are a returning client, you will still be given the option to fill out the Client Intake Form. However, you will be able to skip through the health related questions provided none of your information has changed in the time since your last treatment. It is important that you keep your information up to date. If you have had any new health issues, new diagnosis, medication etc please fill out the form again. If you have had no changes, you will still be required to agree to the policies and client agreements before submitting your Repeat Client Form.

Gift Voucher Policies

Gift vouchers are redeemable against any treatment. E-vouchers will be sent via email but, if requested, gift cards can be posted free of charge on receipt of payment. They will be posted within 48 hours. To request a posted voucher or for any other enquiries please email musclemaintenanceportobello@gmail.com. 

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Gift vouchers are valid for 6 months from date of purchase. Gift vouchers are non-refundable and cannot be redeemed for cash. Unused values can not be refunded or consolidated to a new voucher. Please note that vouchers cannot be used as payment to purchase other vouchers. Gift vouchers are non-transferable. If cancellation occurs within 24 hours or in the case that the recipient does not show for their appointment, the voucher will be deemed serviced and cancelled. The recipient is responsible for observing expiry date. No liability will be accepted for the replacement or refund of lost stolen or destroyed vouchers.

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To redeem your Evoucher there is an option to 'Redeem a gift card' on the payment page where you can enter your unique code. If the price of the sale is worth more than the value of the gift card, you can pay for the remaining cost using your regular payment methods. Alternatively, if you have received a physical gift card you can select 'Pay in Person' when booking, write 'Gift Card' in the messages section and bring your voucher with you to your appointment. Any additional costs towards a longer treatment can be paid by cash or card at your appointment.

Please feel free to email musclemaintenanceportobello@gmail.com with any questions.

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Muscle Maintenance Massage reserves the right to change the Terms and Conditions at any time.

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Discounts and Promotions

We may run discount promotions throughout the year so please refer back to the website or subscribe to our mailing list for further information.

Discounts Packages

We are currently offering discount packages of 3 or 6 sessions for 60, 75 and 90 minute treatments. You can buy a package directly by clicking on 'Packages Available' on the Bookings Page or you can 'Pay with a Plan' at the checkout.

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To redeem your package sessions please log in on the website. Once logged in, you can book as normal and select your package as 'Payment Option' at the checkout. You can manage appointments in the 'My Bookings' section in your account. Upon booking your massage session, you will receive a confirmation email and a reminder the day before your appointment.

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By booking a 3 session plan you will receive a discounted rate of 10% per session. 6 Session plans receive a 15% discount per session.

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All massage sessions must be taken within the specified time frame - 6 months for 3 session packages, 12 months for 6 session packages. The session plan is non-refundable outwith this time either in part or in full. It is the client's responsibility to book in their massage sessions within the time frame. We advise that the client book in all sessions as soon as possible to ensure they can be taken within the time limit and to avoid missing out due to our calendar being full.

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Package Cancellation Policy:

By booking a treatment at Muscle Maintenance Massage you are agreeing to our cancellation policy: 48 hours notice is required when cancelling an appointment. If you cancel within 48 hours, you will lose your session from the plan. Missed sessions are non-refundable and cannot be rescheduled if cancelled within 48 hours notice. You will be able to attend any remaining sessions booked in for your plan. Rescheduling outwith 48 hours is no problem, please try to do this at the earliest opportunity once you know you need to change your time. This allows your therapist to fill the slot and avoid loss of earnings. Sessions can be rescheduled when logged into your membership on the website. Please email with any questions.

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NOTE OF INTEREST: For regular clients, I am happy to offer the above deal as a rolling discount. This means booking either 3 or 6 sessions into the diary but paying the discounted rate at each session rather than upfront on the website. The best way to do this is to make your bookings on the website and select Pay in Person, please book in either 3 or 6 appointments at once so I know which discount to apply. I will then email you to confirm the discounted rate. Don't worry if you are unsure of dates and think you may need to change them down the line, as long as you give me 48hours notice to change the booking, this will be no problem. Email or message me with any questions. Please note: This offer will not be possible with less than 3 or 6 bookings.

Force
Majeure

Every effort is made by Muscle Maintenance Massage to provide the service booked by you, the customer. However some circumstances beyond our control may prevent this. Examples include (but not limited to) the following, all of which make it impossible to meet our obligations;

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• Adverse or severe weather conditions such as heavy snowfall, avalanches, floods or earthquakes

• Road traffic accidents

• Unforeseen traffic delays or road closures

• Warfare and acts of terrorism (and threat thereof)

• Industrial dispute and labour strikes action

• Civil strife

• Problems caused by other customers

• Significant risk to human health such as the outbreak of serious disease

• Natural or nuclear disaster

• Fire, chemical or biological disaster

• Unavoidable technical problems

• All similar events outside of Muscle Maintenance Massage's control

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If our obligations are affected by Force Majeure Muscle Maintenance Massage will not refund the cost of the booking, pay you compensation or be liable.

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For the purposes of these booking conditions Force Majeure means any event beyond our control, the consequence of which could not have been avoided even if all reasonable measures had been taken.

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If it was not possible to provide the booked service at the time requested due to Force Majeure, Muscle Maintenance Massage will try to reschedule your appointment for another time. However, if this is not possible, a voucher of equal value to the postponed appointment will be provided for reclamation with Muscle Maintenance Massage for up to 1 year.